Thank you for shopping at Violanell Gallery. We are committed to delivering your order safely and efficiently.
Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- During peak seasons or promotional events, processing times may be slightly longer.
Shipping Time
Estimated delivery times are:
- Standard International Shipping: 7–15 business days
- Remote Areas: Delivery may require additional time depending on the destination.
Please note that shipping times are estimates and may vary due to customs clearance, weather conditions, or carrier delays.
Shipping Fees
Shipping costs are calculated at checkout based on your delivery location and selected shipping method.
Free shipping promotions, when available, will be displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information if available.
Customs & Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your local authorities. These charges are the responsibility of the customer.
Incorrect Address
Please ensure your shipping information is accurate before placing your order. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.
Lost or Delayed Shipments
If your package is significantly delayed or appears lost in transit, please contact our customer support team, and we will assist you in resolving the issue.
Contact Us
If you have any shipping questions, please contact us: